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 FREQUENTLY ASKED QUESTIONS

 
 
Ordering and Delivery information 

How long will it take for my order to arrive?

Please bear in mind that I live in a rural area where there is often just one collection per day Mon-Sat.  When your order comes through, I am usually able to get this wrapped and posted to you within 24-48 hours.

For more information on Shipping options, costs and delivery. 

Materials

 

Where do you source your materials?


Gemstones

I always choose ethically sourced quality gemstones and usually source these from one particular online supplier, whom I trust and have used for many years. The gemstones come from all over the world, and its important to me that this company has considerable gemstone knowledge and pledges to support ethical mining. If you have specific questions about a particular piece of gemstone jewellery, and wish to know its country of origin etc, just ask! In most cases I am able to pass on the supplier’s certificate of authenticity.

  
Silver

Each of my handcrafted silver pieces are made using PMC Sterling One Fire Silver Clay. During the firing process the binder in the clay is burnt off, leaving 925 sterling silver which is tested and hallmarked by Edinburgh Assay Office. Where a piece is described as silver, it means that all the metal included is 925 sterling silver, and I am required by law to display a Dealer's Notice

Browse the Handcrafted Silver Collection

Fossils

The fossils I use in my jewellery are all genuine fossil ammonites, which I have collected from various sources. 


Buttons

All the buttons I use are vintage buttons dating from the 1920s through to the 1970s. The majority of these are from my own inherited family collections. I have also been extremely privileged to have received donations of further vintage buttons from friends and customers.   

Browse the Vintage Button Collection 

I am allergic to some metals – which metals do you use in your ear wires?

I have included details of the materials I use in the product descriptions for each item of jewellery in my online shop. For items which are described as silver plated, gold plated or rose gold plated, the base metal is always nickel free. If you have allergic reactions to base metals other than nickel, you might wish to look at the sterling silver earrings in my handcrafted silver collection, as a more suitable option. 


With some designs I am also able to swap the silver plated ear wires for sterling silver ear wires. Contact Me.   
 

I do not have pierced ears – are you able to convert ear wires to ear clips for me?


Absolutely – I am more than happy to adapt a design wherever possible to include silver plated/gold plated and in some cases sterling silver clip or screw type ear wires. Contact Me to discuss your requirements. 
 

Commissions


I have an idea for a bespoke piece of jewellery - are you able to help?


I am always very happy to discuss creating a bespoke piece of jewellery. There is nothing more special than working with you to create something totally bespoke. In the first instance, Contact Me or email me directly michelle@indigoberry.co.uk and we can start the conversation about your ideas and requirements.

 

More information on Commissions

 

Mending & Alterations


I have an old necklace which I can no longer wear because the clasp broke – can you help?


If you have a favourite piece of jewellery that needs mending or altering, I am always happy to take a look and see what I can do. Sometimes this will mean restringing, adding a new clasp, shortening or lengthening a design. If your broken piece of jewellery is missing some of the beads, I may be able to source some new ones. Costs will always be estimated and agreed with you, before any work begins. 

 

Contact Me to discuss your mending enquiries
 

I have lost one of my favourite earrings – is it possible for you to make one to match? 


Oh that feeling! We have all been there:- left with a single earring, that we feel we cannot wear. 

 

By their very nature, earrings need to be a pair and in most cases it will simply not be possible for me to recreate a new one to match. However, all is not necessarily lost! 

 

One option would be for you to make a fashion statement, and wear different earrings in each ear – why not?!


If the asymmetric look isn’t for you, then depending on the design, it may be possible for me to upcycle your lonely earring into a pendant or to incorporate it into another design. I am always happy to discuss the options with you. 


Contact me to discuss any mending or alteration questions and I will be happy to work with you to find a solution.  

 
 
 
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